Shipping, Returns, and Refund Policy
Deliveries on orders from the USA, Canada, Australia, and New Zealand can take 3 to 6 weeks.
Deliveries on orders from Europe, South/Central America, and Asia can take 3 to 6 weeks.
Deliveries on orders from the rest of the world, including South Africa, can take 5 to 8 weeks.
For countries with longer delivery times, please make sure you order a size or two bigger to avoid any disappointment.
There may be occasional custom delays during shipping. These delays are uncontrollable and may result in delayed delivery of the order. Items are mainly shipped via the post office and must be collected. Please ensure the correct delivery address (and correct postal code) are provided at check out. Positive ID is required when collecting the parcels at the post office.
Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase.
Any item not in its original condition is damaged or missing parts for reasons not due to our error
Any item that is returned more than 15 days after delivery will not be eligible for a refund.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item back to Toronto, Canada. Please email for full location.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to Toronto, Ontario. Please email for full location.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.